All orders are processed within 2 to 4 business days (excluding
weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
There is it potential of delays due to a high volume of orders or postal
service problems that are outside of our control. We will notify you of
any delays on our end. Once it leaves our store, it's in the control of
the shipping courier.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be
calculated and displayed at checkout.
We offer FREE SHIPPING on all orders over $150(before taxes) in CANADA.
Subscription Boxes can not be combined with an other order for FREE SHIPPING. Those other items will need to have their own shipping charge.
We offer instore pickups for all online orders. You can skip the shipping
fees with free local pickup at Unit 20, 4012 4th ave S, Lethbridge, AB.
After placing your order and selecting local pickup at checkout, your
order will be prepared and ready for pick up within 2 to 4 business days.
We will send you an email when your order is ready along with
Our in-store pickup hours are 12pm - 4pm on Tuesdays to Saturdays.
Please have your order confirmation email with you when you come.
We offer international shipping to the following countries: United States
Shipping charges for your order will be calculated and displayed at
The only shipping options we currently offer to the United States are:
• Expedited Parcel USA
• Tracked Packet USA
• Xpresspost USA
Estimated Shipping Times to the United States is 4 – 10 days
Your order may be subject to import duties and taxes (including VAT),
which are incurred once a shipment reaches your destination country.
Grayne & Co. is not responsible for these charges if they are applied
and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification
from us which will include a tracking number you can use to check its
status. Please allow 48 hours for the tracking information to become
If you haven’t received your order within 10 days of receiving your
shipping confirmation email, please contact us at email@example.com
with your name and order number, and we will look into it for you.
If you have an online account with us, you can sign in and check it that
way as well.
If you have any further questions, please don't hesitate to contact us at