Shipping Policy

***As CANADA POST is no longer accepting parcels due to the strike, our FREE SHIPPING minimum has changed temporarily as we now have to use another shipping provider that is not a economical as CANADA POST.  We apologize for the inconvenience.  

All orders are processed within 2 to 4 business days (excluding
weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

This can vary on the time of year.  To see an accurate fulfillment time, please look on the announcement bar found at the top of the page.  

Please keep in mind that we carry hundreds of different kits that can not be stocked at all times, so somethings are cut to order.   This takes your processing time from a day or 2 to 5+ days depending on how many orders are in front of yours.  We would appreciate your patience as we do our best to get your orders out as soon as we possibly can.

Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be
calculated and displayed at checkout.

Shipping charges are calculated based on before discount price.

*We offer FREE SHIPPING on all orders over $250(before taxes) in CANADA,(not including Yukon, Northwest Territories and Nunavut).  FREE SHIPPING to EASTERN PROVINCES is on all orders over $300(before taxes).

*If a discount is applied to your order total, it is the after total that predicts your shipping charges not the before discount total.

Subscription Boxes can not be combined with another order for FREE SHIPPING.  Those other items will need to have their own shipping charge. Multiple Creative Maker Boxes purchased under one Subscription (making total over $200) does not qualify for free shipping.  

In-store pickup
We offer instore pickups for all online orders. You can skip the shipping
fees with free local pickup at 311 7st South, Lethbridge, AB.
After placing your order and selecting local pickup at checkout, your
order will be prepared and ready for pick up within 2 to 4 business days.
We will send you an email when your order is ready along with
instructions.

Our in-store pickup hours are 10am - 4pm on Tuesdays to Saturdays.
Please have your order confirmation email with you when you come.

International Shipping
We offer international shipping to the following countries: United States

Shipping charges for your order will be calculated and displayed at
checkout.

The only shipping options we currently offer to the United States are:
• Expedited Parcel USA
• Tracked Packet USA
• Xpresspost USA

Estimated Shipping Times to the United States is 4 – 10 days

Your order may be subject to import duties and taxes (including VAT),
which are incurred once a shipment reaches your destination country.
Grayne & Co. is not responsible for these charges if they are applied
and are your responsibility as the customer.

How do I check the status of my order?
When your order has shipped, you will receive an email notification
from us which will include a tracking number you can use to check its
status. Please allow 48 hours for the tracking information to become
available.

If you haven’t received your order within 10 days of receiving your
shipping confirmation email, please contact us at laura@grayneandco.ca
with your name and order number, and we will look into it for you.

If you have an online account with us, you can sign in and check it that
way as well.

If you have any further questions, please don't hesitate to contact us at
laura@grayneando.ca