Frequently Asked Questions

What is the MINIMUM SUBSCRIPTION commitment?

  • Our Creative Maker Subscription Box has a minimum 3 month commitment.  After that you can pause or cancel your box as long as it is done 1 week prior to the payment taken at the first of the month.

When will I be charged for my Box?

  • Your first subscription payment will be charged on the purchase date. Every month thereafter will be charged on the 1st of the month.

Can I skip or cancel my Subscription?

  • Yes you can! One week prior to the end of the month you'll receive an email letting you know that your subscription payment is about to be taken. If you log into your grayne + co. account and skip before your payment is processed on the 1st,  you will skip that months payment and it will not be taken until the 1st of the following month. If you skip AFTER your renewal has already processed on the 1st, you will still receive your subscription box that month.  We DO NOT refund on Subscription Boxes
  •  Your Subscription Account is NOT AVAILABLE on the grayne + co APP.  If you need to update anything such a payment method, subscription status, etc, it must be done so thru at www.grayneandco.ca
  • ***Please make sure and add laura@grayneandco.ca to your address book, otherwise your notifications may end up in your SPAM FOLDER.

When will my order be shipped?

  • Boxes are shipped on the 1st of the month. *Exception: If Shipping date falls on a Sunday/Monday or Holiday, all boxes will be sent on the following business day. Any signs up after the 1st of the month will be shipped right away until the cut of the 15th of the month.

What are the shipping costs?

  • If you are in Lethbridge and area, you can pick up your subscription box for free on the 1st of that month. Please use PROMO code LOCALPICKUP when checking out. We will have a flat rate shipping cost of $12 (Canada ONLY) to ship your box every month. Shipping costs to the United States will be calculated at checkout.

 

The Subscription Box pickup/shipping schedule is as follows.

• SHIPS January 1st (Valentine’s Themed)
(available December 16th - January 15th)

• SHIPS February 1st (St. Paddy’s Themed)
(available January 16th - February 15th)

• SHIPS March 1st (Easter Themed)
(available February 16th - March 15th)

• SHIPS April 1st (Spring Themed)
(available March 16th - April 15th)

• SHIPS May 1st (TBA)
(available April 16th - May 15th)

• SHIPS June 1st (Canada Day Themed/American Themed )
(available May 16th - June 15th)

• SHIPS July 1st (Summer Themed)
(available June 16th - July 15th)

• SHIPS August 1st (Fall Themed)
(available July 16th - August 15th)

• SHIPS September 1st (Thanksgiving Themed)
(available August 16th - September 15th)

• SHIPS October 1st (Halloween Themed)
(available September 16th - October 15th)

• SHIPS November 1st (Christmas Themed)
(available October 16th - November 15th)

• SHIPS December 1st (Winter Themed)
(available November 16th - December 15th)